FAQs

Faulty Item Received

If you receive a faulty item, for better understanding just mail us Product unboxing video and defective product images on support@maaltisshop.com  along with your order number. If the item deliver to you would be faulty or if received in damaged condition. we’ll send you a free reshipment.

– Not delivered on time

We totally understand that it’s highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don’t like waiting. Our orders are delivered only after proper quality testing. We usually ship the order from our Warehouse within 1-2 days of receiving it. And it takes up to 4 – 5 days by the shipping companies to make your order reach you. But, in some cases it might be delayed due to post office issues. Every post office can’t accommodate packages after a certain limit, hence the delays are caused.

We’d really appreciate if you wait for your order for a few more days. We’ll always be there to assist you let you know about it’s status. You’ll have the tracking details too to keep a check on the status.

Feel free to contact  support@maaltisshop.com

 if you face any issues due to the delivery time. We’ll be more than happy to assist you.

– Wrong size received

If you’ve received the wrong size, please check the order you placed with us. We’ve seen in most of the cases that the wrong size if selected by our customers when they place the order. In cases like those, please contact support so that we can guide with the process of exchanges in this case.

If you ordered the right size, but still got the wrong one, we’ll be more than happy to send you a free reshipment 🙂 For better understanding, just let us know with Product unboxing video and images of it and we’ll be there to get it done for you.

-Do you ship All over India

Yes, we do ship across India!  

-How long will it take to receive my order

Once you place your order, there will be a 1-2 day processing period followed by a 4-5 day shipping period. In total, it can take anywhere from one week to receive your items. Shipment times vary per order, please bare with us. Don’t hesitate to email us if you have any questions regarding your shipment!  

-May I get a tracking number

Yes, of course! All orders include tracking after the order is processed (1-2 days). Email: support@maaltisshop.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.  

Where can I track my order

Orders can be tracked on Courier partner Website by entering the right order details and email address.
 

Will you email me when my order is shipped out

Yes! You will get a confirmation email after you have placed your order and another when your order is dispatched.  

How can I pay

We currently accept both Razorpay and credit card payments! You do not need a Razorpay account to pay.  

What happens if I type in the wrong address

 If you provide us with a wrong address and the shipment has not been sent out please email us at support@maaltisshop.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!